---
article_id: KB0345819
article_type: FAQ
component_ids:
  - BNS-FG-SBP-FYI
component_descriptions:
  - Fieldglass > Support Best Practices > Support Best Practices - Information
products:
  - SAP Fieldglass Vendor Management System
personas:
  - Buyer
  - Program Management Office
  - Supplier
  - Worker
language: en
created: 2026-09-02
updated: 2026-10-16
source: Knowledge Base
url: https://support.ariba.com/item/view/KB0345819
connect_url: https://support.ariba.com/item/view/KB0345819?min=1
sap_for_me_url: https://me.sap.com/notes/KB0345819
---

# Why should I contact the Program Management Office (PMO)?

## Symptom

- Why would SAP Fieldglass support advise me to contact the PMO instead of taking action on my request?
- How to find PMO contact information
- How do I contact the PMO?
- Functions and responsibilities of the PMO

## Cause

- Your issue or request can only be addressed by the customer
- They have a group of administrators who must assist you
- These administrators are responsible for handling specific processes, policies, or actions that only they can complete
- This group is typically called the Program Management Office (PMO)

## Resolution

###### If your question relates to a process, policy, or action that only the customer can resolve, it is recommended you reach out to them directly

###### **How do I find PMO contact information?**

- Try one of these options **to go directly to the PMO**:

1. 1. If you can sign into SAP Fieldglass, click **Help** > **Contact Us**. The PMO may have configured this information
   2. Ask your **staffing agency** who they contact
   3. Ask your **direct manager** how they contact the PMO about your work assignment
2. Click **Get Support** to submit a request for your PMO Contact information

**About the PMO:**

###### Often the group that helps you is called the Program Management Office (PMO):

- Can take administrative actions in SAP Fieldglass
- Configure and manage the SAP Fieldglass application according to the buyer company's process and program requirements
- Can answer the specific questions about the program and help you with any process steps
- Specific to the buyer and staffed by the buyer. The contact information for this group is different for each buyer.
- Sometimes called the Managed Service Provider (MSP) when the team is outsourced (external)
- If there is an issue with SAP Fieldglass not working as they configured it, the PMO will engage SAP Technical Support for assistance

## See Also

- [KB0227941 - Why should I contact my staffing agency for support?](https://support.fieldglass.com/Help_Center/Fieldglass/item/KB0227941)
- [KB0361975 - How to Contact SAP Fieldglass Technical Support](https://support.fieldglass.com/Help_Center/Fieldglass/item/KB0361975)

| \<\<<br>[Register](https://support.fieldglass.com/Help_Center/Fieldglass/item/KB1467023) | \<\<<br>[Sign in](https://support.fieldglass.com/Help_Center/Fieldglass/item/KB1468589) | \<\<<br>[Edit Profile or Preferences](https://support.fieldglass.com/Help_Center/Fieldglass/item/KB1470305) | \<\<<br>[Mobile App](https://support.fieldglass.com/Help_Center/Fieldglass/item/KB1471845) | ###### \< Current ><br>###### Key Contacts |
| --- | --- | --- | --- | --- |

## Keywords

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