---
article_id: KB0142378
article_type: FAQ
component_ids:
  - BNS-FG-SBP-FYI
component_descriptions:
  - Fieldglass > Support Best Practices > Support Best Practices - Information
products:
  - SAP Fieldglass Vendor Management System
personas:
  - Buyer
  - Program Management Office
  - Supplier
  - Worker
language: en
created: 2025-07-31
updated: 2025-07-31
source: Knowledge Base
url: https://support.ariba.com/item/view/KB0142378
connect_url: https://support.ariba.com/item/view/KB0142378?min=1
sap_for_me_url: https://me.sap.com/notes/KB0142378
---

# How do I escalate a case?

## Symptom

I need to escalate a case with SAP Support

## Resolution

During extenuating situations when an existing case needs additional attention (i.e. the urgency or business impact has changed), you can contact your local [Support Customer Interaction Center](https://support.sap.com/en/contact-us.html?anchorId=section_42886245) to:

- Get additional information (e.g. about the status of the case)
- Speed up the case
- Change the priority of an case
- Escalate the case

Please ensure you provide a detailed summary of the business impact of the issue including, but not limited to, upcoming timelines, and specifically how the issue is affecting daily tasks.

## See Also

[SAP Note 1281633 - Speed Up Processing of a Case](https://me.sap.com/notes/1281633) outlines additional information required for evaluation of the issue

## Keywords

escalate, escalation, no response on my case