---
article_id: KB0070056
article_type: FAQ
component_ids:
  - BNS-FG-LOG-PSW
  - BNS-FG-LOG-USN
  - BNS-FG-USR-PWR
component_descriptions:
  - Fieldglass > Logon > Logon - Password Reset
  - Fieldglass > Logon > Logon - Username
  - Fieldglass > User > [DO NOT SELECT] User - Password Reset
products:
  - SAP Fieldglass Vendor Management System
personas:
  - Buyer
  - Program Management Office
language: en
created: 2026-05-08
updated: 2026-07-31
source: Knowledge Base
url: https://support.ariba.com/item/view/KB0070056
connect_url: https://support.ariba.com/item/view/KB0070056?min=1
sap_for_me_url: https://me.sap.com/notes/KB0070056
---

# I forgot my username or password for my buyer account

## Symptom

- My username and password are not recognized
- I do not know my login details
- I forgot my password
- I forgot my username

## Resolution

If you cannot sign in to your account due to a forgotten username or password you can try these options:

Option 1: The **SAP Fieldglass Assistant** is recommended for immediate resolution:

1. Click **Need assistance with Login/Registration?** from the SAP Fieldglass sign-in page
2. A Pop-Windows will appear on the right side of your screen
3. Click the option for the information you forgot:
   - - I forgot my **username**: provide the email address associated to the account
     - I forgot my **password**: provide the username associated to the account
4. Follow the steps in the system email you receive
   - Either, Sign in with the **username**
   - Or, Click the **here** hyperlink to reset your password
     - Note the URL in the browser address bar. The first part of the URL is the domain your company uses: Examples: fieldglass.us, fieldglass.eu, fieldglass.ae, fieldglass.com.au, fieldglass.sa
     - If the link in the password reset email takes you to the SAP Fieldglass sign-in screen instead of a password reset screen, your account may use Single Sign-on (SSO)
       - Contact your Program Management Office (PMO) to request the SSO link
5. If you do not receive the email from the system after 15 minutes, check your SPAM and Junk folders
   - If the email is not received, the email you provided is not associated to your account and you must **contact your supplier administrator for the correct email**

Option 2: **Contact your the Program Management Office (PMO) or Buyer Administrator user** as they can confirm your sign-in information including SSO link and Username. They can also reset your password

Option 3: If directed by the SAP Fieldglass Assistant, or if you do not know your PMO Contact, submit a case to SAP Fieldglass Support

## See Also

- [KB0463303 - How do I sign into my SAP Fieldglass account?](https://support.fieldglass.com/Help_Center/Fieldglass/item/KB0463303)
- [KB0639758 - I entered the correct username and password, why can't I sign into SAP Fieldglass?](https://support.fieldglass.com/Help_Center/Fieldglass/item/KB0639758)
- [KB0447854 - Account for buyer or supplier user is disabled](https://support.fieldglass.com/Help_Center/Fieldglass/item/KB0447854)
- [KB0584211 - Password reset link takes me to the SAP Fieldglass sign in page due to cached data issue](https://support.fieldglass.com/Help_Center/Fieldglass/item/KB0584211)
- [KB0345819 - Why should I contact the Program Management Office (PMO)?](https://support.fieldglass.com/Help_Center/Fieldglass/item/KB0345819)
- [KB0361975- How to Contact SAP Fieldglass Technical Support](https://support.fieldglass.com/Help_Center/Fieldglass/item/KB0361975)

## Keywords

buyer account password reset, forgot username, forgot password, access account, buyer account, sign in, sign on, sign-on, password