---
article_id: KB0052891
article_type: FAQ
component_ids:
  - BNS-FG-LOG-PSW
  - BNS-FG-LOG-USN
component_descriptions:
  - Fieldglass > Logon > Logon - Password Reset
  - Fieldglass > Logon > Logon - Username
products:
  - SAP Fieldglass Vendor Management System
personas:
  - Buyer
  - Program Management Office
  - Supplier
  - Worker
language: en
created: 2026-10-16
updated: 2026-10-16
source: Knowledge Base
url: https://support.ariba.com/item/view/KB0052891
connect_url: https://support.ariba.com/item/view/KB0052891?min=1
sap_for_me_url: https://me.sap.com/notes/KB0052891
---

# I forgot my username or password for my worker account

## Symptom

- Reset password for contractor account
- My worker username and password are not recognized
- I do not know my worker sign-in details for SAP Fieldglass
- I forgot my username

## Resolution

If you cannot sign in to your account due to a forgotten username or password you can try these options:

**Use the Assistant for immediate assistance:**

1. Access SAP Fieldglass
   - [KB0888454 - What URL should suppliers and workers use for SAP Fieldglass Hyperscaler?](https://support.fieldglass.com/Help_Center/Fieldglass/item/KB0888454)
2. Click **Need sign-in assistance?** from the SAP Fieldglass sign-in page
3. A pop-up window will appear on the right side of your screen  
   ![](https://support.ariba.com/item/image?sys_id=413a4e50cf0c17d0e6c7f1064d851cd3)
4. Click the option for the information you forgot:

- - I forgot my **username**
    - Should you receive error **'I couldn't find an account associated to the email address you provided'(**[KB0939585 - I am unable to recover my Username due to error: "I couldn't find an account associated to the email address you provided](https://hc.fieldglass.com/index.html?sap-ui-language=en#/item/KB0939585)**["](https://hc.fieldglass.com/index.html?sap-ui-language=en#/item/KB0939585))**
      - You may have multiple accounts associated with the same email address and the automated assistant is unable to understand which account you are requesting the username for, please submit a support ticket: [KB0361975- How to Contact SAP Fieldglass Technical Support](https://support.fieldglass.com/Help_Center/Fieldglass/item/KB0361975)
      - If the automated assistant does not recognize your work email, please try your personal email address. Fieldglass accounts are often associated to a personal email, rather than the email address associated to your new assignment or staffing agency
  - I forgot my **password**

5. Follow the steps in the system email you receive:

- If you receive an error message, check if your password meets the requirements
- **Note the URL in the browser address bar. The first part of the URL is the domain your company uses**

6. If you do not receive the email from the system after 15 minutes, check your spam and junk folders.

- - Try checking any other email addresses you have

- - If you cannot locate it, the email or username you provided is not associated to your account and you must contact your Staffing Agency for support

Only if directed by the Assistant, or if you do not know how to contact your Staffing Agency, submit a case to SAP Fieldglass Technical Support

## See Also

- [KB0888454 - What URL should suppliers and workers use for SAP Fieldglass Hyperscaler?](https://support.fieldglass.com/Help_Center/Fieldglass/item/KB0888454)
- [KB0227941 - Why should I contact my staffing agency for support?](https://support.fieldglass.com/Help_Center/Fieldglass/item/KB0227941)
- [KB0361975- How to Contact SAP Fieldglass Technical Support](https://support.fieldglass.com/Help_Center/Fieldglass/item/KB0361975)
- [KB0052325 - My worker account is disabled](https://support.fieldglass.com/Help_Center/Fieldglass/item/KB0052325)
- [KB0939585 - I am unable to recover my Username due to error: "I couldn't find an account associated to the email address you provided"](https://hc.fieldglass.com/index.html?sap-ui-language=en#/item/KB0939585)

| \<\<<br>[Register](https://support.fieldglass.com/Help_Center/Fieldglass/item/KB1467023) | **\< Current >**<br>**Sign in** | >><br>[Edit Profile or Preferences](https://support.fieldglass.com/Help_Center/Fieldglass/item/KB1470305) | >><br>[Mobile App](https://support.fieldglass.com/Help_Center/Fieldglass/item/KB1471845) | >><br>[Key Contacts](https://support.fieldglass.com/Help_Center/Fieldglass/item/KB1471889) |
| --- | --- | --- | --- | --- |

## Keywords

contractor, complete time sheet, username, forgotten username, can't access account, can't find account, can't sign in