---
article_id: KB0052559
article_type: FAQ
component_ids:
  - BNS-FG-LOG-PSW
  - BNS-FG-LOG-USN
component_descriptions:
  - Fieldglass > Logon > Logon - Password Reset
  - Fieldglass > Logon > Logon - Username
products:
  - SAP Fieldglass Vendor Management System
personas:
  - Supplier
language: en
created: 2026-10-11
updated: 2026-10-11
source: Knowledge Base
url: https://support.ariba.com/item/view/KB0052559
connect_url: https://support.ariba.com/item/view/KB0052559?min=1
sap_for_me_url: https://me.sap.com/notes/KB0052559
---

# I forgot my username or password for my supplier account

## Symptom

- Cannot access supplier account because I forgot my username or password
- I need to regain access to supplier account
- My username and password are not recognized

## Resolution

If you cannot sign in to your account due to a forgotten username or password you can try these options:

#### Option 1**: Use the Assistant for immediate assistance:**

1. 1. Access SAP Fieldglass:

      | Instance | URL |
      | --- | --- |
      | NA | [www.us.fieldglass.cloud.sap](http://www.us.fieldglass.cloud.sap/) |
      | EU | [www.eu.fieldglass.cloud.sap](http://www.eu.fieldglass.cloud.sap/) |
      | AE | [www.ae.fieldglass.cloud.sap](http://www.ae.fieldglass.cloud.sap/) |
      | AU | [www.au.fieldglass.cloud.sap](http://www.au.fieldglass.cloud.sap/) |
      | SA | [www.sa.fieldglass.cloud.sap](http://www.sa.fieldglass.cloud.sap/) |
   2. Once on the Login page, click on **Need sign in assistance?**
   3. A Pop-Windows will appear on the right side of your screen
   4. Click the option for the information you forgot:
      - I forgot my **username**
        - You will then be asked to provide the email address associated with the account
      - I forgot my **password**
        - You will then be asked to provide the username associated with the accouny
   5. Once providing the required information, you should receive an email containing the requested username or password link
      - Check your Spam/ Junk folders to confirm the email was not directed there

#### Option 2: You can always **contact a Supplier Administrator user in your company**, as they can confirm your username and reset your password if needed

## See Also

- [KB0888454 - What URL should suppliers and workers use for SAP Fieldglass Hyperscaler?](https://support.fieldglass.com/Help_Center/Fieldglass/item/KB0888454)
- [KB0639758 - I entered the correct username and password, why can't I sign into SAP Fieldglass?](https://support.fieldglass.com/Help_Center/Fieldglass/item/KB0639758)
- [KB0584211 - Password reset link takes me to the SAP Fieldglass sign in page due to cached data issue](https://support.fieldglass.com/Help_Center/Fieldglass/item/KB0584211)
- [KB0447854 - My buyer or supplier account is disabled](https://support.fieldglass.com/Help_Center/Fieldglass/item/KB0447854)
- [SAP Fieldglass Technical Support for Supplier Users](https://hc.fieldglass.com/index.html?sap-ui-language=en#/item/212605)

## Keywords

supplier, forgotten password, can't log in, forgotten username, lost access to account, can't sign in, cannot sign in, login, log in