• Cannot access supplier account because I forgot my username or password
• I need to regain access to supplier account
• My username and password are not recognized

If you cannot sign in to your account due to a forgotten username or password you can try these options:

Option1: Use the Assistant for immediate assistance:

1. 1. Click Need assistance with Login/Registration? from the SAP Fieldglass sign-in page
   2. A Pop-Windows will appear on the right side of your screen
   3. Click the option for the information you forgot:
      • I forgot my username
      • I forgot my password

   4. Follow the steps in the system email you receive:

      • If you receive an error message, check if your password meets the requirements

      • Note the URL in the browser address bar. The first part of the URL is the domain your company uses

   5. If you do not receive the email from the system after 15 minutes, check your SPAM and Junk folders

• • • If the email is not received, the email you provided is not associated to your account and you must contact your supplier administrator for the correct email

Option2: You can always contact a Supplier Administrator user in your company, as they can confirm your username and reset your password if needed

Option3: Only if directed by the Assistant, or if you do not know your supplier administrator, submit a case to SAP Fieldglass Technical Support

• KB0888454 - What URL should suppliers and workers use for SAP Fieldglass Hyperscaler?
• KB0639758 - I entered the correct username and password, why can't I sign into SAP Fieldglass?
• KB0584211 - Password reset link takes me to the SAP Fieldglass sign in page due to cached data issue
• KB0447854 - My buyer or supplier account is disabled
• SAP Fieldglass Technical Support for Supplier Users

Fieldglass > Logon > Logon - Password Reset
Fieldglass > Logon > Logon - Username