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My Purchase Order fails with error message: Error Details: Error: Relationship with Supplier, name:<name> ANId:<anid>, is suspended for failure to upgrade to Premier Membership or pay membership fees. Please contact support with the Error Reference Number: ANERR-200373200 for more details
One of the following causes this issue:
- The supplier did not subscribe to the Supplier Membership Program.
- The supplier did not pay the invoice for the subscription.
- The supplier plans to use a different preferred ordering method, which needs modification in Ariba Buyer.
First, these purchase orders must be cancelled and failure to do so can lead to undesired results. Take the following steps to cancel the failed order(s):
- Navigate to the order
- Click Force Order > Cancel > Force Cancel
Once cancelled, you should contact suppliers and confirm with them whether they intend to subscribe to the Supplier Membership Program (SMP) or not. It is possible that the supplier subscribed to the Supplier Membership Program but has not paid the invoice for the subscription. Subsequently, new orders will need to be created after the suspension is lifted or new orders can be created for a different supplier if that option is available.
After the supplier subscribes and pays, the account suspension is lifted and you can send a new order. Alternatively, the supplier's preferred ordering method in SAP Ariba Buyer can be changed so a new order is created, but outside the SAP Business Network.
The Supplier Membership Status report, which can be run manually or on schedule from the Reporting section of the buyer.ariba.com account provides information on the SMP status of all suppliers with whom a customer has a trading relationship.
You should watch for suppliers with an Account Status value other than "Good Standing" because these suppliers have some action required on their parts such as upgrade, payment, or renewal. Suspended suppliers are indicated as "Suspended" in this column.
More information on this can be found in the following article: How do I run a Supplier Membership Status report for my suppliers status in the SAP Business Network?
Purchasing
SAP Business Network for Procurement & Supply Chain > Subscription fees