NextGen Platform Frequently Asked Questions (FAQ) for May 2024  
  SAP Business Network: Advance Notice on New SAP Business Network Subprocessor   

Amazon Simple Email Service (SES)

Q: What is Amazon SES?
Amazon Simple Email Service (SES) is a reliable, scalable, and cost-effective email service, which will be used by SAP Business Network to send notification and transactional emails. 

Q: Why Amazon SES?
Providing email services based on a modern, highly scalable email infrastructure with regional availability is a part of the ambition of SAP Business Network NextGen's Email solution. Amazon SES is a cloud-based email service provider that can integrate into any application for high-volume email automation.

Q: What will be the benefits of the NextGen Email Notifications?
Benefits include:

  • Better handling of high-volume emails
  • A variety of email templates for a range of business processes
  • Event based email notification for a broad range of business processes like trading partner onboarding, TRR (Trading Relationship Request) invites, change in Purchase Order status, etc.
  • Better dynamic content support
  • Better bounce back processing
  • Personalized notifications

Q: What is the scope of email types that SAP Business Network is planning to cover?
Account set up, trading relationship invite, forgotten password.

Q: How will data be handled in Amazon SES?
Amazon SES will use encryption at rest and encryption in transit to handle email content data.

Q: What data will be persisted at Amazon SES?
No data will be persisted at Amazon SES.

Q: What email service was used in the past?
SAP Business Network was using an in-house email service based on 3rd party software.


Operationalize account master data in NextGen Platform

Q: What is meant by “operationalize”?
On May 17, 2024, SAP will operationalize account master and related data that was copied to the NextGen Platform, which means we make NextGen Platform the place where you manage account master and related data.

Q: Will there be any black-out periods?
Yes, a blackout period will be scheduled during the cutover weekend. The exact timing will be communicated closer to the cutover weekend.


SAP Business Network Privacy Statement 

Q: What has changed in the Privacy Statement?

  • Branding: We have updated the names of our products based on SAP’s latest rebranding initiative for SAP Business Network. 
  • Personal data collected by SAP: This portion of the Privacy Statement has been expanded to ensure more transparency to end users regarding new features that provide improved profile insights, as well as personalized communication regarding SAP’s latest offerings. We have also provided more clarity on Personal Data that is processed based on a user’s role. 
  • Additional country and regional specific provisions: The data privacy requirements are extended to include additional country-specific requirements in Australia, Colombia, Brazil, South Africa, Singapore, South Korea, Malaysia, Canada, Mexico and India.

Q: Who will see/ receive the re-read opportunity of the updated Privacy Statement?
All SAP Business Network users (buy-side and sell-side) will see the updated Privacy Statement.

Q: Will existing SAP Business Network users have to provide consent?
Yes, all existing SAP Business Network users (buy-side and sell-side) must provide consent to the respective part of the Privacy Statement section applicable for the processing of their Personal Data.

Q: Where can I find a preview of the revised Privacy Statement?
A preview of the revised Privacy Statement is available here


Terms of Use
Note: Terms changes only apply to registered Trading Partners on the SAP Business Network (Ariba Supplier Network Suppliers and Discovery Buyers)

Q: At a high level, what has changed from the legacy Ariba Network Terms of Use (Suppliers)?
The new SAP Business Network Terms Of Use (SBN TOU) are substantively similar to the legacy Ariba Network Terms of Use (primarily applicable to Suppliers and Ariba Discovery Buyers), but have been significantly revised in a number of ways:

  • Branding – references to the ‘Ariba’ and ‘Ariba Network’ brands have been replaced with ‘SAP’ and ‘SAP Business Network’, respectively, to reflect SAP’s expansion plans for the network.
  • Structure – the SBN TOU is now structured in a modular manner with certain general terms and policies applicable to all users, and supplemental product or program specific terms with either general or limited application.  See the following examples:
    • SBN TOU contains generally applicable terms, and will continue to be between your company and Ariba, Inc.
    • Policies apply to all registrants, and include: the SBN Data Policy, Product Development Schedule, SAP AI Terms, and SBN Privacy Statement.
    • Supplemental, program specific terms may be divided into two categories: 
    • Generally applicable terms, such as Discovery, Optional Services, Sourcing and Contracts (these program specific terms will apply generally to all registrants); and 
    • Limited application program terms, such as Fulfillment for Suppliers (orders and invoices), and Logistics Business Network (these terms only apply to users of these services). 
  • Data Processing Agreement (DPA) – the SAP Business Network now leverages the current standard SAP cloud DPA
  • Notice Terms – terms related to notices under the SBN TOU, including notice periods for modifications and certain other events referenced in the SBN TOU, have been added, extended or clarified. 
  • Alignment to SAP Cloud GTC – many terms have been aligned with the SAP Cloud General Terms and Conditions, where appropriate. 
  • Export Control – export control terms have been updated to reflect recent global changes, particularly in the Donetsk and Luhansk People’s Republics. 
  • Data Retention – SAP’s data retention practices for the SAP Business Network have been clarified. 

Q: What is covered in the new “core” SBN TOU?
General terms of use, including: 

  • Eligibility, authorization and acceptance of terms 
  • Policies, product terms and modifications 
  • Usage rights and restrictions 
  • Data and personal information processing and protection
  • Warranty, indemnity, limitation of liability and miscellaneous terms

A preview of the revised SBN Terms of Use is available here.

Q: What is covered in the new Discovery and Optional Service Terms? 

  • Eligibility and applicability (i.e. buying trading partners and selling trading partners) 
  • Postings and responses, publicity, and confidentiality 
  • Purchase of premium or optional services

Q: What is covered in the new Sourcing and Contracts Terms?

  • Sourcing: Participation in events; questionnaires and general terms 
  • Contracts: Participation at buyer’s discretion; general terms 
  • Optional selling services 

Q: What is covered in the new Fulfillment for Suppliers Terms?  

  • General terms related to fulfillment services 
  • Fees 
  • Tax invoicing; regulatory terms 
  • External network integration 

Q: What is covered in the new SBN Data Policy?
The SBN Data Policy is substantively similar to the prior Ariba Data Policy. Changes include alignment of terms and definitions with the SBN TOU, as well as the addition of “Feedback” terms and clarification of certain data use cases. 

Q: Will the existing SAP Business Network Authorized Administrator have to review and accept the new SBN Terms of Use?
Yes, current Authorized Administrators for SBN supplier and Discovery buyer accounts will be prompted to accept (or re-accept) the revised terms. Users other than the Authorized Administrator will continue to able to login and network collaborations (i.e. Purchase Orders) will continue to be transmitted. 

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