City of Edmonton

Supplier Support Options

City of Edmonton Enablement Team

Send all business and process related questions to:

• Purchase Order Inquiries (e.g. Pricing issues, missing line items, etc.) - please contact your City of Edmonton buyer directly.  Their email address can be found in the Purchase Order details.

• Technical Issues or Training Support - please contact Supplier Management Team at suppliermanagemet@edmonton.ca  or call 780-496-6499 between 8am-4pm MT

• Payment Inquiries - please contact Accounts payable Team at accountspayable@edmonton.ca

SAP Business Network Supplier Enablement Team

Submit your registration steps and onboarding questions to the SAP Business Network team:

• City of Edmonton Supplier Enablement Inquiry

   

SAP Business Network Customer Support

For other SAP Business technical issues and bugs, please contact Customer Support.

Please review this guide or video to learn more about contacting Support.