Support Note KB0408721
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Certain Invoice exception types never have "Accept Expected" option
Issue

Certain invoice exception types do not have an Accept Expected Amount option, no matter how we configure the exception type as well as the parameters in our site.

Resolution

The following invoice exceptions cannot be disputed:

Cause

Certain invoice exception types do not have an expected amount to accept, because data on the invoice or the master data in the site needs to be corrected to move forward.


Applies To

Invoicing
Invoicing > Invoice Reconciliation > Invoice Reconciliation Exceptions

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