I am not receiving Critical Incident notifications

When will I be notified of a Critical Incident?

You will be notified via email of any Disruptions and Degradations which may potentially impact your business. These notifications will be sent as soon as the issue is discovered by SAP Support.

For Functional Degradations, email notifications are only sent to customers who subscribe to updates.

For more information on the critical incident lifecycle and the different types of critical incidents, see the Knowledge article What is the lifecycle of a Critical Incident?

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