When trying to close an order, in the history I see the error Failed: Close Order status was not sent to the external system and the close status is not exported to the Enterprise Resource Planning (ERP) system.

This is because there's no task enabled to export the close Order status.

In this case, Ariba will default it to File Channel, but it still can't export it and the Order will remain in waiting acknowledgement from external system for the close status based on the configuration you have.

Another possible cause would be that you have SAP Integration Suite, managed gateway for spend management and SAP Business Network configured to export the close status, but you don't have the task enabled on the Integration Manager -> SAP Integration Suite, managed gateway for spend management and SAP Business Network.

Since you can see that there's no task enabled, it means that it defaulted to the File Channel task Export Purchase Order Close Status.

To get rid of the flag, you can use the manual import task Import Purchase Order Close Status to either import a successful acknowledgement or a failure manually.

• To revert the close action and go back to the previous close status (usually open), you can use the file PurchaseOrderCloseErrorImport.csv, which will mimic an ERP error response, i.e. the ERP didn't close the order.
• To keep the current close status and only remove the waiting acknowledgement from external system flag, you should import PurchaseOrderCloseStatusHeaderImport.csv and PurchaseOrderCloseStatusItemImport.csv which will mimic an ERP success response, i.e. the ERP closed the order.

The choice of which files to import will depend on your business process and requirements of the order, e.g. if the order is open on the ERP and closed on SAP Ariba, you might want to import the error response to revert the status back to open so that both SAP Ariba and the ERP are synced.

For guidance on how to manually create CSV files for File Channel imports, please refer to article How do I create a CSV file for manual import?.

To avoid this problem, ensure that there's at least one of the Import Purchase Order Close Status tasks enabled, for File Channel, Managed Gateway for Spend&Network, or WS (Web Services).

If Managed Gateway for Spend&Network is configured, ensure that the task itself is enabled from the list of tasks under Integration Manager -> SAP Integration Suite, managed gateway for spend management and SAP Business Network.

Purchasing
Purchasing > Purchase Orders