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What are the types of status and sub-status used in a SAP Ariba Case?
| Status | Sub-status | Definition |
| New |
The Case has been submitted and has yet to be reviewed. |
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| Initial Review |
The Case has been submitted and has yet to be reviewed. |
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| In Process |
The Case has been opened and reviewed. |
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| Research |
The Case issue is being researched, engaging additional resources. |
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| Customer Update |
The customer has provided additional information or a response to pending request for input. |
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| Pending |
The Case is waiting on additional information from another team. |
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| Code Fix |
A Change Request has been approved to be fixed in a Service Pack (SP) or in a Hot Fix (HF). The Case will be updated with a delivery date/projection. |
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| Fix ETA |
Support and Engineering have determined a code change is required to resolve the Case, a Change Request (CR) has been filed for the reported issue with Engineering and is either pending approval or a fix date. The investigation will continue with the aim to design/develop a solution. Additional details about the fix will be communicated. |
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| Customer Action |
The customer needs to supply additional information or actions. |
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| Pending Customer Input |
The specialist is waiting on additional, requested information from the customer. |
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| Solution Provided |
Support has provided a solution to the customer's Case. The customer is encouraged to review the solution in detail and confirm or reject the solution provided. If confirmed, the Case will close. If the solution provided is rejected, the Support representative will continue investigation to bring further clarity or resolution. |
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| Implemented in Test |
Support has provided a solution to a change request or fix that requires test site implementation. The customer must test, review and approve the changes before they are implemented into production. |
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| Pending Customer Confirmation |
Support has provided a solution for the reported issue and awaits confirmation from the customer. |
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| Completed |
The Case is closed. |
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| Resolved |
The Case issue has been resolved by a product specialist. |
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| Implemented in Test |
Support has provided a solution to a change request or fix that requires test site implementation. The customer must test, review and approve the changes before they are implemented into production. |
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| Cancelled |
The Case was closed because it is a duplicate, or the issue is no longer valid. |
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| Confirmed |
The Case has been closed and can no longer be edited or reopened. |
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