Why are my suppliers contacting me instead of SAP Ariba Customer Support? 

SAP Ariba Customer Support can help your suppliers navigate their account, but can't always answer questions specific to your business needs/processes. Your suppliers will need to contact you directly with questions about:

• Invoice rejections
• Invoice payments
• Missing purchase orders or PO details
• Sourcing event content
• Supplier Profile Questionnaire content

For suppliers transacting purchase orders & invoices with you, they use the Companywide Contact Information listed under Supplier Enablement > Contacts within your buyer account.

Suppliers who are participating in an event (auction, bid, RFP, ect) will reach out to event owners via event messages.

AribaPay
SAP Ariba Buying and Invoicing
SAP Ariba Buying
SAP Ariba Catalog
SAP Ariba Contracts
SAP Ariba Invoice Management
SAP Ariba Services Procurement
SAP Ariba SIPM
SAP Ariba Sourcing
SAP Ariba Spend Analysis
SAP Ariba Spot Buy Catalog
SAP Ariba Start Contracts
SAP Ariba Start Sourcing
SAP Ariba Strategic Sourcing Suite
SAP Ariba Supplier Information Management
SAP Ariba Supplier Lifecycle & Performance
SAP Ariba Supplier Risk
SAP Ariba Supply Chain Collaboration
SAP Ariba Travel and Expense Pro
SAP Business Network