Error: "Web service processing error; more details in the web service error log on provider side"

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Support Note KB0402016

Symptom

When a transaction is sent from Ariba Procurement to ERP through SAP Integration Suite, Managed Gateway for Spend Management and SAP Business Network I get error below:

org.apache.cxf.binding.soap.SoapFault: Web service processing error; more details in the web service error log on provider side.

Cause

This error shows that ERP rejected the payload provided due to some error in SRT_LOG transaction, most common error is field being sent with more characters than max supported.

This kind of flow is synchronous, meaning that it expects a response to be sent to Ariba, in this scenario the error is returned instead.

Resolution

For the complete root cause to this issue, please check SRT_LOG transaction in the ERP system.

Applies To

SAP Integration Suite Managed Gateway > Managed Gateway for Procurement