Support Note KB0401842
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Local catalog images do not display in the UI.
Issue

Local catalog images are not appearing in the user interface.

Resolution

To load Local Images in a Catalog, check the steps below:

  1. Put all the images files in a folder and zip it.
  2. List the images' filenames in the image and/or thumbnail field of the catalog file.
  3. When loading a local Catalog in Catalog Manager, you will see a label below Catalog File with the name: Optional Image file.
  4. Attach the Zip file you have created in this label.
  5. Import the catalog.

Filenames must contain the folder name and the filename and image name must match exactly.

Example:

Zip File Name: CatalogsImages

Folder name: Catalog_test

Image file name: Image1.jpg

The Image and Thumbnail field in the catalog file should be used as: Catalog_test/Image1.jpg

There are additional details on format, size, and allowed types of catalog images within the SAP Help Center.

Cause

For each catalog item associated with an image, filenames are specified in the fields Image and Thumbnail. Each catalog item can be associated with only:

Images must be in JPEG/JPG, GIF, PNG, or BMP format.

Additional Information

Here is a list of common configuration issues that cause local issues to not load:


Applies To

Catalog Management
Catalog Management > Catalog Images

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