How do I cancel a Service Entry Sheet (SES) that has not been approved?

If your site exports SES to your ERP for external approval, enable exactly one of the integration tasks Export Service Sheet Status or Export Service Sheet Status Asynchronously.

Additionally, if your site uses SAP Managed Gateway for Spend&Network to send SES to your ERP, ensure that the version is after SP06, and use the Intelligent Configuration Manager (ICM) to enable the self-service parameter Application.ServiceSheet.FixSESStatusIntegrationForCIG.

Next, have your Designated Support Contact (DSC) contact SAP Ariba to:

• Enable the feature toggle CancelServiceSheet
• Enable the parameter Application.ServiceSheet.AllowServiceSheetCancellation

After this, the preparer, requester, or any user in the group Field Service Administrator can cancel manually created paper SES (i.e., SES that were submitted via the SAP Ariba Procurement solution) that are in one of the following statuses:

• Composing
• Submitted
• Awaiting External Approval
• Sending to External System

To cancel a supplier-submitted SES:

1. Have your DSC make the same request as above.
2. Enable the SAP Business Network transaction rule Allow suppliers to cancel service sheets that they create.
3. Inform your supplier to click Cancel on the SES in their SAP Business Network account.

To force-reject an SES that is already processed, refer to: How do I reject a fully approved and processed service sheet?

Please refer to the following KB Articles for additional information for the specific topics:

• How do I enable or disable an integration task in my SAP Ariba solution?
• Manage Parameters in Intelligent Configuration Manager
• Service Entry Sheet (SES) stuck in Canceling or Rejecting status after ERP push error

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