SAP Ariba Buying and Invoicing Service sheet remains in Awaiting External Approval status even after the appoval in SAP ERP

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Support Note KB0400294

Symptom

A Service Entry Sheet (SES) sent from SAP Ariba Buying and Invoicing to SAP ERP (SAP ECC or SAP S4 HANA) via SAP Integration Suite Managed Gateway for Spend&Network remains in Awaiting External Approval even after the approval in SAP ERP

Cause

Integration task Import Service Sheet Approval Status responsible to send out the response from SAP ERP to SAP Ariba Ariba Buying and Invoicing is not enabled

Resolution

Enable the Integration task Import Service Sheet Approval Status in SAP Ariba Ariba Buying and Invoicing

For the existing Service Entry Sheets, please file a new case to cancel non Approved Service Entry Sheets

SAP Ariba Ariba Buying and Invoicing Service Entry Sheet (SES) integration flow with SAP ERP is as follows:

SES is fully approved in SAP Ariba Ariba Buying and Invoicing.
The SAP Ariba Ariba Buying and Invoicing exports SES to the ERP (as a ServiceSheetExportRequest) using one of the integration tasks Export Service Sheets to External System or Export Service Sheet Asynchronously.
ERP sends a push success message (ServiceSheetAsyncResponsePullRequest) using the integration task Import Service Sheet Response Asynchronously, and includes an ERP service sheet ID.
SES is fully approved in SAP ERP.
ERP sends an approval message (ServiceSheetImportPullRequest) using integration task Import Service Sheet Approval Status.

If your ERP does not complete the final step, the SES will stay in Awaiting External Approval in SAP Ariba Ariba Buying and Invoicing

Applies To

Purchasing