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A Service Entry Sheet (SES) sent from SAP Ariba Buying and Invoicing to SAP ERP (either SAP ECC or SAP S4 HANA) through the SAP Integration Suite Managed Gateway for Spend & Network remains in the status of Awaiting External Approval even after it has been approved in SAP ERP.
Integration Task Import Service Sheet Approval Status is responsible for sending the response from SAP ERP to SAP Ariba and it is not enabled within Ariba Buying and Invoicing.
Enable the Integration task Import Service Sheet Approval Status in SAP Ariba Ariba Buying and Invoicing
For the existing Service Entry Sheets, please file a new case to cancel non-approved Service Entry Sheets
For more information refer to
KB0397571 - How do I enable or disable an integration task in my SAP Ariba solution?
SAP Ariba Ariba Buying and Invoicing Service Entry Sheet (SES) integration flow with SAP ERP is as follows:
If your ERP does not complete the final step, the SES will stay in Awaiting External Approval in SAP Ariba Ariba Buying and Invoicing
Purchasing > Services Procurement > Service Entry Sheet