Support Note KB0400294
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SAP Ariba Buying and Invoicing Service sheet remains in Awaiting External Approval status even after the approval in SAP ERP
Symptom

A Service Entry Sheet (SES) sent from SAP Ariba Buying and Invoicing to SAP ERP (either SAP ECC or SAP S4 HANA) through the SAP Integration Suite Managed Gateway for Spend & Network remains in the status of Awaiting External Approval even after it has been approved in SAP ERP.


Cause

Integration Task Import Service Sheet Approval Status is responsible for sending the response from SAP ERP to SAP Ariba and it is not enabled within Ariba Buying and Invoicing.


Resolution

Enable the Integration task Import Service Sheet Approval Status in SAP Ariba Ariba Buying and Invoicing

For the existing Service Entry Sheets, please file a new case to cancel non-approved Service Entry Sheets


See Also

For more information refer to

KB0397571 - How do I enable or disable an integration task in my SAP Ariba solution?

SAP Ariba Ariba Buying and Invoicing Service Entry Sheet (SES) integration flow with SAP ERP is as follows:

  1. SES is fully approved in SAP Ariba Ariba Buying and Invoicing.
  2. The SAP Ariba Ariba Buying and Invoicing exports SES to the ERP (as a ServiceSheetExportRequest) using one of the integration tasks Export Service Sheets to External System or Export Service Sheet Asynchronously.
  3. ERP sends a push success message (ServiceSheetAsyncResponsePullRequest) using the integration task Import Service Sheet Response Asynchronously, and includes an ERP service sheet ID.
  4. SES is fully approved in SAP ERP.
  5. ERP sends an approval message (ServiceSheetImportPullRequest) using integration task Import Service Sheet Approval Status.

If your ERP does not complete the final step, the SES will stay in Awaiting External Approval in SAP Ariba Ariba Buying and Invoicing



Applies To

Purchasing > Services Procurement > Service Entry Sheet

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