ERP-initiated invoices and service sheets are missing in supplier account

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Support Note KB0400190

Symptom

ERP-initiated invoices and service sheets are available in the buyer account, but they are missing in the supplier account on SAP Business Network.

Cause

The ERP-initiated/carbon copy invoices and services sheets are sent to the SAP Business Network with a vendor ID in the header credentials, which allows documents to post successfully to the buyer account.

However, this vendor ID is not maintained on the copy request of the invoice or service sheet sent to the supplier account, so it fails with an Invalid From Credential error.

Resolution

Contact SAP Support to request the entitlement Ensure private ID credentials on copy documents originating from Managed Gateway for Spend&Network is enabled for your SAP Business Network Buyer account.

See Also

The entitlement name mentions that this is for copy documents originating from SAP Integration Suite, managed gateway for spend management and SAP Business Network, but this entitlement will apply to all copy documents for ERP-initiated/carbon copy invoices and service sheets regardless of the document's origin. Therefore, if an ERP-initiated invoice is sent to the SAP Business Network using a non-Managed Gateway for Spend&Network endpoint, this entitlement will still apply.

Applies To

SAP Business Network for Procurement & Supply Chain > Administration (Buyer & Supplier Account Administration)
SAP Business Network for Procurement & Supply Chain > Transaction Documents > Service Procurement/Service Sheet (O&G)
SAP Business Network for Procurement & Supply Chain > Transaction Documents > Transaction (Invoicing)
SAP Integration Suite Managed Gateway > Managed Gateway for Procurement