How can partners gain access to SAP for Me to submit Cases on behalf of customers? How can I as a partner submit a Case/ticket for a customer?

If you are a new user without access to SAP for Me, contact your company's Partner Security Manager to request an S-User ID. Contact the partner support team at partner@sap.com if you are unsure who your manager is.

For access to the customer account you support, contact the Customer's cloud administrator.

You can only have primary access to one account, which should be the company (Channel Partner) that employs you. You may have access to multiple customer accounts as an end user.

If you create and submit a Case on behalf of a customer (with the customer listed in the Account field), it will be visible to that customer’s DSCs under the Partner Activity Report, however only you will be able to view and manage that Case.

Add a contact to assign the Case to a partner DSC employed from your primary company and this will transfer full Case management to that individual.

If you need to view and edit Cases submitted by customer DSCs, you will need to register with an individual email address with the customer's email domain. Emails may not be shared, they must be specific to 1 user.

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