Data import via ITK is not working or creating or deleting or updating records

	English	
Deutsch - Machine Translation Español - Machine Translation Français (France) - Machine Translation Italiano - Machine Translation 日本語 - Machine Translation 한국어 - Machine Translation Português (Brasil) - Machine Translation Русский - Machine Translation 简体中文 - Machine Translation

Support Note KB0397998

Issue

Records are not being created/Updated/Deleted after running import job using Integration ToolKit (ITK).

Cause

The Data transfer tool (ITK) unzips folder(s) in the InDir before zipping and posting/importing the file(s) to Ariba.

Solution

Either of two things needs to be done:

Zip the files and include them in the “InDir” folder before posting. The folder structure should look something like this: \\Server\Corporate\Ariba\InDir\FolderContainingFilesToBePosted.zip
Include the files to be imported in a New Folder and place the new Folder in the “InDir” folder before posting the job because the ITK is meant to unzip the files and zip the files again before posting to Ariba. \\Server\Corporate\Ariba\InDir\NewFolder\FilesToBePosted.csv

Applies To

Core Procurement > Core Administration > Integration Toolkit (ITK)
Strategic Sourcing > Strategic Sourcing - File Channel Integration > Strategic Sourcing - Integration Toolkit (ITK)