A Purchase Order(PO) fails to send to the SAP Business Network due to the following error message:

Order Routing Info not available.

1. The supplier location configuration is invalid. Some potential causes include the following:
   
   • The Preferred Ordering Method field is set to Email, but there is no Email address defined for the supplier location contact.
   • The Preferred Ordering Method field is set to Fax, but there is no fax number defined for the supplier location contact.
   • The Preferred Ordering Method field is set to URL, but there is no SAP Business Network ID (ANID) specified.
   • The Preferred Ordering Method field was changed after the order was created.***

2. The email tag within the correspondent tag is missing attribute name="routing":

<Correspondent>
<Contact role="correspondent">
<Name xml:lang="EN">SUPPLIER COMPANY NAME</Name>
<PostalAddress>
<Street>100 Main Street</Street>
<City>Palo Alto</City>
<State>CA</State>
<PostalCode>12345</PostalCode>
<Country isoCountryCode="US">United States</Country>
</PostalAddress>
<Email>supplier.email@provider.com</Email>
</Contact>
</Correspondent>

1. Correct the supplier location configuration in one of the following ways:

• • Add an Email address to the supplier location configuration for a Preferred Ordering Method of Email.
  • Add a fax number to the supplier location configuration for a Preferred Ordering Method of Fax.
  • Change the Preferred Ordering Method to Electronic Ordering, and enter a valid ANID value in the SAP Business Network Id field.

After you correct the supplier configuration, the PO is sent successfully to SAP Business Network, unless it has permanently failed. If the PO history tab indicates permanent failure, there are still corrective actions you can take.

2. Make sure attribute name="routing" exists in the email tag within the correspondent tag:

<Email name="routing">supplier.email@provider.com</Email>

***If the Preferred Ordering Method field was changed after the order was created, you will need to create a new order. Ariba does not support changing a supplier's Preferred Ordering Method when there are in-flight documents for that supplier.

Purchasing
SAP Business Network for Procurement & Supply Chain