Error: Invalid or unrecognized sender credentials when posting a cXML document

You might receive this error if:

• The Sender credential does not contain the valid domain/value pair that identifies your account on SAP Business Network.
• The SharedSecret element within the sender credential does not match the value configured in your account
• If you recently started integrating with SAP Business Network, it is possible that you did not yet configured the shared secret in your account.
• You did not configure the tag names correctly in the cXML document.
• The postal address does not contain all necessary components.

Use the following troubleshooting tips to resolve the issue:

• The Sender credential must have the same value as the From credential.
  
  For example:
  
  <From>
  <Credential domain="NetworkId">
  <Identity>[ANID]</Identity>
  </Credential>
  </From>
  
  <To>
  <Credential domain="NetworkId">
  <Identity>[ANID]</Identity>
  </Credential>
  </To>
  
  <Sender>
  <Credential domain="NetworkId">
  <Identity>[ANID]</Identity>
  
• Check the cXML Setup page in your account. If you see a blank value in the Shared Secret field, it has not yet been configured. Configure the shared secret and include this value in the <SharedSecret> tag within the Sender credential section.
  
  
• Tag names must appear in the following format:
  
  <Name xml:lang="en">insert name</Name>
  
  
• The postal address must contain all of the following information:
  
  <PostalAddress>
  <Street>XXX XXXXXXX</Street>
  <City>XXXXXX</City>
  <State>XX</State>
  <PostalCode>XXXXX</PostalCode>
  <Country isoCountryCode="US">United States</Country>
  </PostalAddress>

SAP Business Network for Procurement & Supply Chain > Transaction Documents > Transaction Document Administration