When sending a document to SAP Business Network, it fails with error: Invalid or unrecognized Sender credentials Please contact support with the Error Reference Number: ANERR-XXX..... for more details

SAP Business Network

You might receive this error if:

• The Sender credential does not contain the valid domain/value pair that identifies your account on SAP Business Network;
• The SharedSecret element within the Sender credential does not match the value configured in your account;
• If you recently started integrating with SAP Business Network, it is possible that you have not yet configured the shared secret in your account;
• You did not configure the tag names correctly in the cXML document;
• The postal address does not contain all necessary components.

Use the following troubleshooting tips to resolve the issue:

• The Sender credential must have the same value as the From credential. For example:
  

  <Credential domain="NetworkId">
  <Identity>[ANID]</Identity>
  </Credential>
  </From>
  <To>
  <Credential domain="NetworkId">
  <Identity>[ANID]</Identity>
  </Credential>
  </To>
  <Sender>
  <Credential domain="NetworkID">
  <Identity>[ANID]</Identity>
  <SharedSecret>[Your SharedSecret]</SharedSecret>
  </Credential>
  <UserAgent>[Agent name]</UserAgent>
  </Sender>

• Check the cXML Setup page in your account. If you see a blank value in the Shared Secret field, it has not yet been configured. Configure the shared secret and include this value in the <SharedSecret> tag within the Sender credential section.
  
  
• Tag names must appear in the following format:
  
  <Name xml:lang="en">insert name</Name>
  
  
• The postal address must contain all of the following information:
  
  <PostalAddress>
  <Street>XXX XXXXXXX</Street>
  <City>XXXXXX</City>
  <State>XX</State>
  <PostalCode>XXXXX</PostalCode>
  <Country isoCountryCode="US">United States</Country>
  </PostalAddress>

For information on how to set or update the Shared Secret, please refer to the following articles based on your role:

• How do I set/update shared secret for cXML Integration on SAP Business Network as Buyer?
• How do I set/update shared secret for cXML Integration on SAP Business Network as Supplier?

SAP Business Network for Procurement & Supply Chain > Transaction Documents > Transaction Document Administration