Where is my password reset email?

After you submit your request for a password reset, SAP Ariba sends instructions to the email address associated with your account. If you didn't receive a password reset email, check the following scenarios to troubleshoot.

1) The username you entered is in the wrong format, or it isn't associated with the email address you are checking.

• Keep in mind, your username is in the format of a full email address, but it can be associated with any email address you entered previously.
• Your username is also case-sensitive.
• To confirm that you are using the correct username and format, return to the SAP Ariba login page and click the Forgot Username link.
  
  • Enter the email address associated with your account and click Submit.
  • You will receive an email that lists the exact format of the username associated with the email you entered.

2) You entered the correct username, but you still didn't receive the password reset email notification.

• This can occur if the configured email address is different from the account you are checking.
• Your email address for your account may contain a typo if your account administrator created you as a user.
• You might have multiple accounts for your company, so make sure you are attempting to access the correct account.
• Your email configuration or company's security settings might also prevent you from receiving the password reset email. To find out, check your junk mail folder or email filter settings to verify that automated emails from Ariba are not blocked from your email account.
• You might also need to add Ariba's originating email address to your allow list. If you do need help, ask your IT department to allow ordersender-prod@ansmtp.ariba.com.
• If the site is SSO enabled we cannot send the password reset email, we have to disable SSO and generate the password for the user and then have to enable SSO.

How to send password reset email

SAP Ariba Contracts
SAP Ariba Discovery
SAP Ariba Sourcing
SAP Business Network