Why can't a new user access the Orders, Invoices, or Workbench tabs?

The user doesn't have the Inbox and Order Access and / or Outbox Access permissions. If you don't already have a Role created, you will need to do so first by following these steps:

1. In the upper-right corner of the application, click [user initials] > Settings and select Users. 
2. Under the Manage Roles tab, click .
3. Enter a Name for the role.
4. Select the appropriate permissions using the check boxes.
5. Click Save.

If the user who cannot see the Orders, Invoices, or Workbench tabs but does already have a Role assigned to them, you can edit the permissions using these steps:

1. On the Users page, under the Manage Roles tab, click the name of the role you'd like to edit. You can see which users are assigned this role to the right of the role name.
2. Add or remove permissions by selecting the box to the left of each permission.
3. Click Save.

Please also confirm the Ariba Discovery Contact & Limited Access roles are not enabled for the user by following the steps below:

1. Under the Manage Users tab, click Actions > Edit for the desired user.
2. Unselect the following 2 roles, click Save.
   • This user is the Ariba Discovery Contact
   • Limited access

Your user will be able to access  the Orders, Invoices, or Workbench tabs  the next time they log in.

Only the administrator can manage other users and permissions.

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