FAQ KB0392688
Email
Why doesn't the "from" name on approval email notifications follow the parameter setting?
Question

Why doesn't the "from" name on approval email notifications follow the parameter setting?

Answer

If you allow users to approve documents through email, the approval email notification comes from an email address that differs from other site notifications (Email Approval [buyerapproval-prod+companyname@ansmtp.ariba.com], where companyname represents the value from your site URL: http://companyname.procurement.ariba.com).

This occurs because approving documents through email requires a certain email address and certain subject line. This ensures that the approval or denial properly reaches your site and updates the document accordingly.

Additional Information

If you turn off email approval (Application.Base.EmailApprovalEnabled), the "from" field in the email notification keeps the same format as other notifications from your site.


Applies To

Core Procurement > Core Administration > Approval Email Notifications
Invoicing

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