How do I reject a business relationship/trading relationship request?

SAP Business Network

You need to be the account administrator or have the Customer Administration permission to manage customer relationships.

You need to have at least one pending or current relationship to access the Customer Relationships page. Otherwise, you won't see this option under the Account Settings menu.

To reject a relationship request:

1. Click Account Settings [User Initials] > Settings > Customer Relationships
2. In the Trading Business Partner tab, select All Relationship Requests in the Customer List dropdown, or filter for the specific situation
3. Tick the box to the left of the customers you would like to reject
4. Click Reject.

The customer will move to the Rejected Requests list and the SAP Business Network will send a notification to you and the customer.

If you encounter any errors during this process, try the same through the Advanced View on the top right of the Customer Relationships page.

You cannot reestablish a rejected trading relationship without receiving a new invitation from the customer and you will not be able to transact with rejected customers.

SAP Help Portal > SAP Business Network for Trading Partners > SAP Business Network Supplier Administration Guide > Customer Relationships > Accepting or Rejecting Customer Relationship Requests

SAP Help Portal > SAP Business Network for Trading Partners > SAP Business Network Supplier Administration Guide > Users and Roles > Permissions You Can Assign to Users

SAP Business Network for Procurement & Supply Chain > Account provisioning and insight > Relationship Management