Username already exists error during user creation

	English	
اللغة العربية - Machine Translation Български - Machine Translation Čeština - Machine Translation Dansk - Machine Translation Deutsch - Machine Translation Ελληνικά - Machine Translation Español - Machine Translation Suomi - Machine Translation Français (France) - Machine Translation עברית - Machine Translation Hrvatski - Machine Translation Magyar - Machine Translation Italiano - Machine Translation 日本語 - Machine Translation Қазақ тілі - Machine Translation 한국어 - Machine Translation Bahasa Malaysia - Machine Translation Nederlands - Machine Translation Norsk - Machine Translation Polski - Machine Translation Português (Brasil) - Machine Translation Română - Machine Translation Русский - Machine Translation Slovenčina - Machine Translation Slovenščina - Machine Translation Srpski - Machine Translation Svenska - Machine Translation ไทย - Machine Translation Türkçe - Machine Translation українська - Machine Translation 简体中文 - Machine Translation 繁體中文 - Machine Translation

FAQ KB0310250

Symptom

When I try to create a new user, the system displays a message indicating that the username already exists, even though I know there is no user with the same username in my company.

Cause

SAP Fieldglass validates usernames globally. When a username is entered during user creation, the system checks the entire SAP Fieldglass database — across all buyers, suppliers, and workers — to ensure the username is unique.

If the username already exists in any other SAP Fieldglass account, even if it is not related to your company, the system will prevent the creation.

Resolution

Use a different username that is not already in use in the SAP Fieldglass global database.

Applies To

Fieldglass > Logon > Logon - Username
Fieldglass > Registration > Registration - Already Registered