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FAQ KB0310250
Markdown
Getting error message while creating a new user: 'The Username already exists in the system. Please try a different Username'
Symptom
- When I try to create a new user, the system displays a message 'The Username already exists in the system
- Please try a different Username', indicating that the username already exists, even though I know there is no user with the same username in my company
Cause
- SAP Fieldglass validates usernames globally. When a username is entered during user creation, the system checks the entire SAP Fieldglass database — across all buyers, suppliers, and workers — to ensure the username is unique
- If the username already exists in any other SAP Fieldglass account, even if it is not related to your company, the system will prevent the creation.
Resolution
Use a different username that is not already in use in the SAP Fieldglass global database.
See Also
Applies To
Fieldglass > Logon > Logon - Username
Fieldglass > Registration > Registration - Already Registered