When connecting to a buyer in Ariba Proposals and Questionnaires, the following message is displayed:

You cannot proceed. Terms of Use have to be accepted to proceed.

You will see this message if the account administrator has not accepted new Terms of Use while logged in to their account.

The administrator email for contact does not always match the email address associated with the administrator account. The contact email that displays in the error message is potentially a contact email that was associated with a user from the buyer system. To confirm the administrator email for contact, follow the steps below:

1. Sign in to your Ariba account at https://proposals.seller.ariba.com
2. In the top right corner of the application, select [User Initials] > Contact Administrator
3. Under Account Administrator Information, the administrator's name and email address will be displayed.

For the administrator to approve the Terms of Use, they have to sign in in their account and then follow the steps below.

1. Click the initials on top corner right.

2. Click Settings

3. Click Manage Users > Manage Unapproved Users

4. Approve the User in question.

Once you confirm the administrator's contact information, please contact the administrator and request that they sign in to Ariba at https://service.ariba.com to accept the terms and conditions. The prompt to accept will appear after sign in.

After the administrator has accepted the Terms of Use, you can then connect to the buyer again via the email invitation link from your buyer.

If the administrator is no longer with your company, you may need to contact SAP Support to request an Account Reassignment. Once the account reassignment has been completed, you will then be able to access the administrator account to accept the terms and conditions.

If the administrator does not have access to an event in their own account, the customer may have invited another user or ANID to the event. Please confirm with the customer the ANID or user that was invited.

Strategic Sourcing > Sourcing Events > Sourcing Event Registration/Login
Strategic Sourcing > User Administration
Supplier Lifecycle & Performance > Supplier Lifecycle & Performance Registration > Supplier Login Issues