User not able to submit signature task, error "USER_NOT_FOUND" occurs while submitting the task

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Support Note KB0404241

Symptom

User not able to submit signature task, gets the below error.

The task cannot be submitted. Error from signature provider: No User was found for given criteria. Code USER_NOT_FOUND. To resubmit the task. View task details and click submit

When user submits a NDA document for signature they get the below error message
Unable to send document XXX for to Docusign for signature. 400-USER_NOT_FOUND To retry, go to DRAFT -> Actions -> Send for signature.

Cause

This error occurs if the user who is trying to submit the signature task or NDA document for signature for first time and does not have a Docusign account.

Resolution

Please contact Docusign Administration in your organization to create a user ID in Docusign.

See Also

This error message occurs only if OAuth for Docusign is enabled as Automatically create user is not available with this feature.

Applies To

Strategic Contracts
Strategic Contracts > Strategic Contracts User Management