Welcome
to the City of Ottawa Supplier Information Portal

*** What’s New ***

• Welcome Ottawa Police Vendors! - Please Click Here for Further Information
• Standard Account – Improved Document Access
• What's new for Enterprise Accounts?
• What's new for Standard Accounts?
• Contacting Support for an Account Downgrade
• Steps for Self-Service Downgrade
• What if my account isn't eligible to Convert to Standard? Why can't I see the button 'Convert to Standard'?

Get Started

• Standard Account Welcome Page
• What's new for Enterprise Accounts?
• What's new for Standard Accounts?
• Introducing the New Help Center
• Account Registration
• Adding Users
• Purchase Order Overview
• Non-PO Invoicing
• Standard Account Invoicing - Goods
• Standard Account Invoicing - Services

SAP Business Network General Resources 

Guides

• City of Ottawa Standard Account Supplier Guide
• Standard Account General Functionality Guide
• Supplier Training Portal

Videos

• Functional Training Demo
• Standard Account General Demo

City of Ottawa Communications

• Project Notification Letter
• Standard Account Supplier Summit
• Enterprise Account Supplier Summit
• Go Live Letter

Registration and Account Set Up

Guides

• Account Registration
• Adding Users
• Settings Up, Maintaining and Creating Standard Account Users
• Dashboard Overview
• How to Link Multiple Standard Accounts

Videos

• Account Registration
• Accepting a Trading Relationship Request
• Supplier Login and Home Page Overview
• Company Settings
• Adding Users
• Standard Account Welcome Page
• What's new for Enterprise Accounts?
• What's new for Standard Accounts?
• Finding your documents
• Discovering new insights
• Introducing the New Help Center
• Help Center Tour
• Customer Support Click to Call Process
• Account Access After Administrator Has Left The Company
• Standard Account Self Help Portal

Purchase Orders

Guides

• Purchase Order Overview
• Configure Purchase Order Notifications
• How to Locate Purchase Orders
• How to Resend a PO
• How to View Documents Related to a PO
• Standard Account – Improved Document Access

Invoicing

Guides

• Non-PO Invoicing
• Invoicing - Goods
• Invoicing - Services
• Adding Attachment to Invoice
• Adding Shipping to Invoice
• Edit and Resubmit an Invoice
• Goods - Line Item Credit Memo
• Service - Credit Memo
• How to Check Invoice Status
• How to See Amount Invoiced Against a PO Line

Videos

• Standard Account Invoice via PO
• Non-PO Invoice - Material
• Non-PO Invoice - Material with Shipping
• Non-PO Invoice - Service
• Goods PO Invoice
• Service PO Invoice

Ottawa Police Service Specific Inquiries:

• Account Registration issues, How to submit Invoices & Supplier Information Portal resources queries to OPSVendorEnablement@ottawapolice.ca
• Invoice Payments & Payment terms queries to accountspayable@ottawapolice.ca
• Purchase Order issues & Account suspensions complaints to OPSVendorEnablement@ottawapolice.ca

Ottawa Police Service Communications:

• 1.OPS - Survey E-mail (EN FR)_SENT ON MAR 6 2023
• 1.A OPS - Survey E-mail (EN FR)_REMINDER1_SENT ON MAR17 2023
• 1.B OPS - Survey E-mail (EN FR)_REMINDER 2_SENT ON MAR 23 2023
• 2.A OPS - Project Notification Letter Final (EN FR)_OPEN PO VENDORS (With Summit Links)
• 2.B OPS - Project Notification Letter Final (EN FR)_OTHER VENDORS (No Summit Links)
• 3. OPS - Go-Live Letter to Vendors (EN FR)_OPEN PO VENDORS (with Summit Links)
• 5. OPS - Post Go-Live Letter to ALL Vendors excl. Exception Vendors (EN FR)

Ottawa Police Service Standard Account Supplier Summit:

• OPS Standard Account Summit

Support Methods for Getting Your Specific Questions Answered:

• How do I register, configure my account or transact with City of Ottawa? Contact the SAP Business Network Enablement Team or the Supplier Enablement Helpdesk at +1 800-974-4899 (North America only).
• I received a Technical Error with my SAP Business Network account - Contact the SAP Business Network Support Team by clicking on the question mark in the upper right-hand corner of your account then Support to submit a Case to Support.
• Questions regarding Purchase Orders, Invoices or Payments - Contact City of Ottawa at suppliersupport@ottawa.ca