How do I submit a Case as a customer?

If you are a Designated Support Contact:

1. Log in to Connect
2. Click Cases
3. Click Create a Case
4. Type your short description into I need help with

Typing in the I need help with bar will display documentation and FAQs related to your issue. If you do not see a solution to your issue:

1. Click Continue to next step
2. Click the type of request
3. Fill out all mandatory fields for steps 1, 2, and 3
4. Click Review
5. Click Submit

If you are a basic user:

1. Login to SAP Ariba Spend Manager
2. Click Help
3. Click Contact Us

You can access documentation and information relevant to your problem in SAP Ariba Spend Manager by clicking Help Center.

Ariba Connect
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