FAQ 129334
Email
How to remove Remittance Advice (RA) from the Work Bench
Question

How do I accept and remove Remittance Advice (RA) so they no longer appear on my Work Bench?

Answer

Remittance Advice (RA) require no action and will be removed from the Work Bench once they have been "Reviewed." 

To review a RA, please follow the below steps:
1. Click on the RA number to open the document
2. Review the RA details to apply the payment appropriately
3. Click "Work Bench" in the green tool bar
This process will change the Status from "New" to "Reviewed" and the document will drop off of the Work Bench.
 

Additional Information

If the RA is not removed after following this process, the "Retain on Work Bench" option may be selected. 

To remove this option, please follow the below steps:

1. Click on the RA number to open the document
2. Click the box next to "Retain on Work Bench" - this is located under the three grey buttons at the top left
3. Click "Work Bench" in the green tool bar
This process will allow the reviewed RA to drop off of the Work Bench.


Applies To

Quadrem SupplyCentre

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