SAP Ariba Customer Support
For supplier support, access the Help Center at http://supplier.ariba.com.

How do I contact Business Network Customer Support as a supplier?

Question

How do I contact  Business Network Customer Support as a supplier? 

Answer
  1. Click the help icon in the upper-right corner of the application.
  2. Click Support (either in the bottom-right corner next to the icon or at the top of the help menu).
  3. Click the Contact us tab.
  4. Enter a brief description of your question or issue in the How can we help you? field.
  5. Click the search icon.

After searching, click on a topic based on our recommendations or a button about your question / issue under the Choose from the options below to continue section to learn more and get help. If you still need assistance after reviewing the steps provided:

  1. Near to the message Can't find what you're looking for? click Contact us in the bottom-right.
  2. Fill out the form with as much detail as possible.
  3. Click One last step in the bottom-right.
  4. Select your contact method and click Submit.

If you don't see a Can't find what you're looking for? Contact us button, the question / issue you are searching for may require you to click through other options to ensure we can support your request.

Additional Information

The above steps are for the situation when you are able to login. In case you are not able to login, please follow the steps below.

  1. Access https://supplier.ariba.com.
  2. Repeat the step 1 to 3 mentioned at the beginning of Answer section.
  3. You will see Register on Ariba Network, Reset my password, Forgot username, Unsubscribe tabs.
  4. Select one and click on a button about your question/ issue under Choose from the options below to continue section to learn more and get help.

If you still need assistance after reviewing the steps provided, please select Something else and follow the steps at the end of Answer section.

For questions regarding when you should contact your customer, see Do I contact Ariba or my customer when I have a question or issue?.

How do I contact support as a Standard account user?

Question

How do I contact support as a Standard account user?

Answer

To report technical issues such as system errors and outages:

  1. Click the help icon in the upper-right corner of the application.
  2. Click Support (either in the bottom-right next to the icon or at the top of the help menu).
  3. Click the Contact us tab.
  4. Enter a brief description of your question or issue in the How can we help you? field.
  5. Click the search icon.

After searching, click on a topic based on our recommendations or a button about your question/ issue under the Choose from the options below to continue section to learn more and get help. For functionality issues and how-to questions, you can browse FAQs, articles, video tutorials, and product documentation in the Help Center.

Standard account users are not entitled to end user support. To receive additional support, upgrade to an Enterprise account.

What are the benefits of upgrading to an Enterprise account?

Question

What are the benefits of upgrading to an Enterprise account?

Answer

Upgrading to an Enterprise account offers the following benefits:

  • View all previous purchase orders you received and access all documents you created.
  • Gain access to 24/7 online support with customer service representatives and access to SAP Ariba's global Help Center.
  • Run reports to gain insight into your order history, document statuses, and customer transactions.
  • Manage all your customer accounts and documents on a single dashboard, and view all active and pending tasks.
  • Collaborate on advanced business processes with your customers through contract invoicing, services invoicing, and inventory forecasting.
  • Integrate your order fulfillment and invoicing systems using EDI or cXML to reduce cost and increase customer retention.
Additional Information

Enterprise accounts are subject to charges dependent on the number of transactions processed and the monetary value of those transactions over a period of time.

For buyer support, access SAP Ariba Connect at https://connect.ariba.com.
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